Shiny Object Syndrome

AI isn’t a magic button, it’s a hamster. If you don’t feed it, clean the cage, and keep it from escaping, it’s going feral. In this Unbreakable Banter, Kait and Josie break down how to move from AI hype to real operations: governance, privacy, human-in-the-loop, and who actually owns decisions (IT? Ops? Marketing?). We also talk about Coke’s AI holiday ad backlash (hello… sloth?), generational dynamics at work, and how to roll out AI without lighting your culture on fire.